Keywords
Public Service
SIPRAJA
Qualitative Research
Community Adoption
How to Cite
Abstract
This research investigates the digital innovation of the Sidoarjo Public Service System (SIPRAJA) through a qualitative descriptive methodology, employing data collection techniques such as observation, interviews, and recordkeeping, utilizing both primary and secondary data. The findings reveal that the community has effectively embraced the SIPRAJA application and website, marking SIPRAJA as a noteworthy digital public service innovation. The study aligns with Rogers' innovation characteristics, highlighting SIPRAJA's relative advantage, compatibility with community needs, low user complexity, smooth trialability despite minor technical disruptions, and observable positive outcomes. Despite challenges, the 24-hour service provision and established performance measurement mechanisms for operators underscore the successful implementation of the SIPRAJA innovation, showcasing its potential impact on global public service advancements.
Highlights:
- User Adoption: The study underscores the community's seamless adoption of the SIPRAJA application, showcasing its relative advantage and compatibility with user needs.
- Operational Performance: Despite minor technical challenges, the 24-hour service provision and established performance measurement mechanisms highlight the successful implementation and observability of SIPRAJA's impact on public service operations.
- Global Relevance: The research suggests the potential for SIPRAJA's digital innovation to contribute to global advancements in public service, emphasizing its applicability beyond local boundaries.
Keywords: Digital Innovation, Public Service, SIPRAJA, Qualitative Research, Community Adoption
References
N. Riesa Sellfia, U. Dayat, and L. Aryani, "Inovasi Pelayanan Publik Berbasis E-Government dalam Aplikasi Sampurasun Purwakarta," vol. 18, no. 4, pp. 2021-2590, 2021. [Online]. Available: http://journal.feb.unmul.ac.id/index.php/KINERJA
Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia, "Pedoman Inovasi Pelayanan Publik," No. 30, 2014.
Hayat, "Kebijakan Publik," Intrans Publishing, 2018.
H. Aprilia, M. Guntur, and N. S. Rukmana, "Inovasi Pelayanan Publik (PAKDES: Aplikasi Laporan Dana Desa Kreatif Berbasis Online di Kecamatan Mallawa Kabupaten Maros," Jurnal Administrasi Publik, vol. 17, no. 2, pp. 283-304, 2021. [Online]. DOI: 10.52316/jap.v17i2.77
I. K. Syafiie, "Sistem Administrasi Negara Republik Indonesia (SANRI)," Bumi Aksara, 2003.
Undang-Undang Republik Indonesia, "Tentang Pelayanan Publik," No. 25, 2009.
A. A. Wibowo and P. S. Wibowo, "Inovasi Pelayanan Publik Dalam Mendukung Reformasi Birokrasi Di Era Masyarakat Informasi," Jurnal Media Administrasi, vol. 3, pp. 42-49, 2021.
M. M. Labib, "Inovasi Layanan Publik Melalui Program CETTAR Berbasis Digital Dalam Mewujudkan Tatanan Pemerintahan Jawa Timur Yang Baik," Jurnal Administrasi Publik, vol. 7, 2022. [Online]. pp. 95-103.
T. Firda, A. Maruao, P. Maolana, A. Hidayani, C. S. Wijaya, and F. Ardiansyah, "MINISTRATE Penerapan Inovasi Pelayanan Publik GO-DOK Di Kota Tasikmalaya," Jurnal Birokrasi & Pemerintahan Daerah, vol. 2, no. 1, 2020.
A. Rukajat, "Pendekatan Penelitian Kualitatif," Budi Utama, 2018.
Sugiyono, "Metode Penelitian Kuantitatif Kualitatif dan R&D," Alfabeta, 2013.
H. Aprilia, G. M. Rukmana, and N. S. Rukmana, "Inovasi Pelayanan Publik di Kecamatan Mallawa Kabupaten Maros," Jurnal Administrasi Publik, vol. 17, 2021. [Online]. pp. 283-304.
I. A. A. M. T. Hamdam, "Inovasi Pelayanan Publik Melalui UP3SK Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Pinrang," Jurnal Administrasi Publik, vol. 6, 2020. [Online]. pp. 252-264.
M. N. Zulfikar Andi, "Inovasi Pelayanan Publik Melalui Sistem Informasi Aspirasi Publik Dan Pengaduan Di Dinas Komunikasi Dan Informatika Kabupaten Sidrap," Jurnal Unismuh, vol. 2, 2021. [Online]. pp. 1177-1193.
S. A. T. Pratiwi Mutiara, "Inovasi Pelayanan Publik 'Motor Pelayanan Lorong TA' Pada Kantor Kecamatan Rappocini Kota Makassar," Jurnal Administrasi Negara, vol. 24, 2018. [Online]. pp. 139-148.
M. W. Idwar, "Inovasi Pelayanan Publik Di Desa Mojomalang Kecamatan Parengan Kabupaten Tuban," Jurnal Penelitian Administrasi Publik, vol. 2, 2022. [Online]. pp. 102-112.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
