Soffa Lifatul Azizah (1), Kosasih Kosasih (2), Ayu Laili Rahmiyati (3)
General Background Healthcare operational efficiency serves as a fundamental metric for evaluating clinical performance alongside patient satisfaction. Specific Background Bintang Amin Hospital utilizes medical personnel, administrative staff, and digital systems to manage care, yet preliminary observations revealed unintegrated databases alongside redundant entry processes. Knowledge Gap While previous literature examines digital systems and personnel separately, there remains a lack of integrated empirical evidence regarding their combined contributions toward healthcare operational agility within this specific clinical setting. Aims This study investigates the partial and simultaneous contributions of digital technology integration, administrative quality, and personnel capacity toward patient service efficiency. Results Quantitative analysis of 190 medical and non-medical staff using multiple linear regression demonstrates that personnel capacity (t = 9.050; p < 0.001) and technology implementation (t = 2.686; p = 0.008) significantly drive service efficiency, whereas administrative quality shows no statistically significant partial contribution (t = 0.346; p = 0.730). Simultaneously, these three components collectively account for a 37.6% variance in operational efficiency, with personnel capability emerging as the most dominant predictor. Novelty This research identifies the precise hierarchical dominance of personnel capability over digital or administrative infrastructures in determining clinical care agility. Implications Institutional management must prioritize continuous workforce development alongside digital infrastructure modernization to streamline clinical delivery.
Highlights
Human resource capabilities emerge as the primary factor driving clinical workflows.
Digital infrastructure integration significantly accelerates medical data processing alongside cross-unit coordination.
Administrative procedures require simultaneous technological support to streamline institutional operations.
Keywords
Information Technology; Administrative Quality; Human Resource Competence; Service Efficiency; Healthcare Management
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