Rivni Detuage (1), Kristofel Santa (2), Efraim R. S. Moningkey (3)
The mechanism for handling public aspirations and reports in the Minahasa Regency Regional People's Representative Council (DPRD) still faces inefficiency and low accountability due to the manual process. The conventional First-In-First-Out (FIFO) system is unable to differentiate the urgency of reports, resulting in delayed follow-up of critical reports. This study designs and implements a web based Public Information Portal (PIP) that integrates a priority queue algorithm to automatically sort reports based on their urgency. The development method used is the Waterfall method. Test reults sgow significant performance improvements, marked by a recuation in waiting time for high priority reports by more than 50% and increased accuracy of handling based on urgency levels. This system also strengthens public accountability thorugh a real time status tracking feature. By offering a technical solution not found in previous research—namely an automatic prioritization mechanism specifically for managing aspirations within the DPRD—this study fills a research gap and makes a significant contribution to improving service quality and fulfilling the mandate of the Public Information Disclosure Law.
Highlights• Priority queue mechanism reduces waiting time for high-priority reports by over 50%.• Automatic urgency-based sorting improves accuracy and responsiveness in report handling.• Real-time status tracking increases public accountability and transparency.
KeywordsPublic Information Portal; Priority Queue Algorithm; Regional People's Representative Council; E-Government Transparency; Public Service Efficiency
M. Program Studi Magister Administrasi Publik and S. Pascasarjana Universitas Sultan Ageng Tirtayasa Korespondensi, “EVALUASI KETERBUKAAN INFORMASI PUBLIK PADA ERA DIGITAL MENURUT UNDANG-UNDANG NOMOR 14 TAHUN 2008 TENTANG KETERBUKAAN INFORMASI PUBLIK (STUDI PADA BADAN PUSAT STATISTIK KABUPATEN PANDEGLANG) EVALUATION OF PUBLIC INFORMATION DISCLOSURE IN THE DIGITAL ERA ACCORDING TO LAW NUMBER 14 OF 2008 CONCERNING PUBLIC INFORMATION DISCLOSURE (STUDY AT THE CENTER FOR STATISTICS OF PANDEGLANG REGENCY),” [Online]. Available: https://pandeglangkab
.
H. Tetiawadi, P. R. Studi Manajemen Informatika Politeknik Malinau Jl Ladang, D. Malinau Seberang, K. Malinau Utara Kabupaten Malinau, and K. Utara, “Sistem Informasi Publik Sekretariat DPRD Kabupaten Malinau,” Jurnal Bangkit Indonesia, vol. 12, no. 01, 2023.
D. Thomas, “EVALUASI IMPLEMENTASI PERATURAN DAERAH SEBAGAI SEBUAH HUKUM DALAM RANGKA MENINGKATKAN FUNGSI LEGISLASI DPRD PROVINSI SUMATERA UTARA,” Jurnal Prointegrita, 2022, Accessed: Dec. 05, 2025. [Online]. Available: thomasdachi@gmail.com
A. Selvia1 and I. H. Dwimawanti2, “EFEKTIVITAS E-ASPIRASI UNTUK MENYERAP ASPIRASI MASYARAKAT DI DPRD KABUPATEN SEMARANG.” [Online]. Available: http://www.fisip.undip.ac.id
I. Septiani and N. W. Isnawaty, “EFEKTIVITAS SISTEM INFORMASI PEMERINTAH DAERAH (SIPD) DALAM PENGELOLAAN KEUANGAN DAERAH DI SEKRETARIAT DPRD PROVINSI JAWA BARAT.”
K. Imam, M. Hanif, Z. Ubadillah, and N. Azise, “Sistem Informasi Pelayanan Pengaduan Masyarakat Berbasis Website.”
K. Santa and K. O. P. Unonongo, “Sistem Informasi Laporan Tunjangan Profesi Guru Berbasis Website di Kantor Kementerian Agama Kabupaten Minahasa Development of Teacher Professional Allowance Report Information System Using Prototype Method at Ministry of Religious Affairs, Minahasa.”
E. R. S. Moningkey, M. B. Triyono, and F. N. Wauran, “Mokobang SDGP Website Analysis and Design,” 2022.
S. K. Lumanauw, G. D. P. Maramis, and E. R. S. Moningkey, “Sistem Pengelolaan Pengaduan Whistleblowing System Dengan Menggunakan Algoritma Naïve Bayes,” Remik: Riset dan E-Jurnal Manajemen Informatika Komputer, vol. 9, no. 2, 2025, doi: 10.33395/remik.v9i2.14790.
W. P. Aji, “Ulasan Literatur Menganalisis Aplikasi Berbasis Website,” INNOVATIVE: Journal Of Social Science Research, vol. 4, pp. 8445–8468, 2024, Accessed: Dec. 04, 2025. [Online]. Available: https://j-innovative.org/index.php/Innovative
H. R. Panambunan and S. C. Kumajas, “Perancangan Website Sistem Pengaduan Masyarakat Di Kantor Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Minahasa Public Complaints System Website Design At The Population And Registration Office Minahasa District Civil.”
R. Fikri, “EFEKTIVITAS SISTEM PENGARSIPAN BERBASIS TEKNOLOGI DI SEKRETARIAT DPRD PROVINSI RIAU,” 2025.
J. A. Aryandi, M. A. Nugraha, Y. A. A. Basith, M. F. Pratama, D. Pradeka, and D. Anggraini, “Implementasi Algoritma Queue untuk Menentukan Prioritas Pelayanan Umum di Rumah Sakit,” JIKO (Jurnal Informatika dan Komputer), vol. 7, no. 2, p. 218, Sep. 2023, doi: 10.26798/jiko.v7i2.806.
R. Setyawatu and A. B. Maulachela, “Penerapan Algoritma Dynamic Priority Scheduling Pada Aplikasi Antrian Pencucian Mobil Berbasis Mobile (Implementation of Dynamic Priority Scheduling Algorithm in Mobile Car Queue Washing Applications),” vol. 2, no. 1, pp. 29–35, 2020.
E. Christian, N. Kristianti, D. Putra Anugrahnu, P. Bagus, A. A. Putra, and V. H. Pranatawijaya, “IMPLEMENTASI ALGORITMA FIFO DAN DESCENDING PRIORITY QUEUE PADA SISTEM ANTRIAN PELAYANAN KESEHATAN PUSKESMAS BUNTOK”, doi: 10.47111/JTI.