Gani S, Sumarmi W. Improved Service Quality for Purchasing Leather Bags Using the Canoe Method and Quality Function Deployment: Peningkatan Kualitas Layanan Terhadap Pembelian Tas Kulit Menggunakan Metode Kano dan Quality Function Deployment. ijins [Internet]. 2019 Apr. 3 [cited 2025 Apr. 12];6. Available from: https://ijins.umsida.ac.id/index.php/ijins/article/view/128