Pamuji PS, Sulistiyowati W. Analysis Of Indo Paket Customer Satisfaction Using Service Quality Method And Root Cause Analysis: Analisis Kepuasan Pelanggan Indo Paket Dengan Menggunakan Metode Service Quality Dan Root Cause Analysis. ijins [Internet]. 2026 Oct. 7 [cited 2026 Oct. 13];25(4):10.21070/ijins.v25i4.2391. Available from: https://ijins.umsida.ac.id/index.php/ijins/article/view/2391