Pamuji, P. S. and Sulistiyowati, W. (2026) “Analysis Of Indo Paket Customer Satisfaction Using Service Quality Method And Root Cause Analysis: Analisis Kepuasan Pelanggan Indo Paket Dengan Menggunakan Metode Service Quality Dan Root Cause Analysis”, Indonesian Journal of Innovation Studies, 25(4), p. 10.21070/ijins.v25i4.2391. doi: 10.21070/ijins.v25i4.2391.