GANI, S. .; SUMARMI, W. . Improved Service Quality for Purchasing Leather Bags Using the Canoe Method and Quality Function Deployment: Peningkatan Kualitas Layanan Terhadap Pembelian Tas Kulit Menggunakan Metode Kano dan Quality Function Deployment. Indonesian Journal of Innovation Studies, [S. l.], v. 6, 2019. DOI: 10.21070/ijins.v6i0.128. Disponível em: https://ijins.umsida.ac.id/index.php/ijins/article/view/128. Acesso em: 12 apr. 2025.