PAMUJI, P. S.; SULISTIYOWATI, W. Analysis Of Indo Paket Customer Satisfaction Using Service Quality Method And Root Cause Analysis: Analisis Kepuasan Pelanggan Indo Paket Dengan Menggunakan Metode Service Quality Dan Root Cause Analysis. Indonesian Journal of Innovation Studies, [S. l.], v. 25, n. 4, p. 10.21070/ijins.v25i4.2391, 2026. DOI: 10.21070/ijins.v25i4.2391. Disponível em: https://ijins.umsida.ac.id/index.php/ijins/article/view/2391. Acesso em: 13 oct. 2026.