ARANI, D.; KOSASIH, K.; ASNAR, E. S. M. Outpatient Satisfaction Through Complaint Management Innovation And Patient Trust Mechanisms: Kepuasan Pasien Rawat Jalan Melalui Inovasi Manajemen Keluhan Dan Mekanisme Kepercayaan. Indonesian Journal of Innovation Studies, [S. l.], v. 27, n. 4, p. 10.21070/ijins.v27i4.2338, 2026. DOI: 10.21070/ijins.v27i4.2338. Disponível em: https://ijins.umsida.ac.id/index.php/ijins/article/view/2338. Acesso em: 9 nov. 2026.