WARDANA, A. B. .; SUMARMI, . W. . Measurement of Consumer Satisfaction of Product Quality Using the Customer Satisfaction Index Method and Importance Performance Analysis: Pengukuran Kepuasan Konsumen Terhadap Kualitas Produk Menggunakan Metode Customer Satisfaction Index Dan Importance Perfomance Analysis. Indonesian Journal of Innovation Studies, [S. l.], v. 6, 2019. DOI: 10.21070/ijins.v6i0.132. Disponível em: https://ijins.umsida.ac.id/index.php/ijins/article/view/132. Acesso em: 5 jun. 2025.