Gani, S. ., & Sumarmi, W. . (2019). Improved Service Quality for Purchasing Leather Bags Using the Canoe Method and Quality Function Deployment: Peningkatan Kualitas Layanan Terhadap Pembelian Tas Kulit Menggunakan Metode Kano dan Quality Function Deployment. Indonesian Journal of Innovation Studies, 6. https://doi.org/10.21070/ijins.v6i0.128