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Pamuji, P.S. and Sulistiyowati, W. 2026. Analysis Of Indo Paket Customer Satisfaction Using Service Quality Method And Root Cause Analysis: Analisis Kepuasan Pelanggan Indo Paket Dengan Menggunakan Metode Service Quality Dan Root Cause Analysis. Indonesian Journal of Innovation Studies. 25, 4 (Oct. 2026), 10.21070/ijins.v25i4.2391. DOI:https://doi.org/10.21070/ijins.v25i4.2391.