S, R. E. N.; WALUYO, M. Hospital Outpatient Service Reliability Gaps Identified by Servqual and IPA: Kesenjangan Keandalan Layanan Rawat Jalan Rumah Sakit yang Diidentifikasi oleh Servqual dan IPA. Indonesian Journal of Innovation Studies, [S. l.], v. 27, n. 4, p. 10.21070/ijins.v27i4.2199, 2026. DOI: 10.21070/ijins.v27i4.2199. Disponível em: https://ijins.umsida.ac.id/index.php/ijins/article/view/2199. Acesso em: 21 aug. 2026.