TARIGAN, F. Y. B.; SUMIATI, S. Customer Satisfaction and Loyalty Analysis Based on User Experience in Lalamove: Analisis Kepuasan dan Loyalitas Pelanggan Berbasis Pengalaman Pengguna di Lalamove. Indonesian Journal of Innovation Studies, [S. l.], v. 26, n. 4, p. 10.21070/ijins.v26i4.1601, 2025. DOI: 10.21070/ijins.v26i4.1601. Disponível em: https://ijins.umsida.ac.id/index.php/ijins/article/view/1601. Acesso em: 14 dec. 2025.